Customer care
Frequently Asked Questions
Quick answers about orders, shipping, returns, product care and payments.
How quickly are orders processed?
Most orders are prepared within 1–3 business days, excluding weekends and public holidays. High-volume periods may take longer.
How do I track an order?
When tracking is available, it is emailed after dispatch. Allow up to 48 hours for the first carrier scan.
Can I change or cancel an order?
Email us immediately. We will try to help before fulfillment begins, but changes and cancellations are not guaranteed once processing starts.
Where do you ship?
Available destinations and services appear at checkout. If a location cannot be selected, we cannot currently ship there.
What if an item arrives damaged or incorrect?
Contact us within 7 days with the order number and photos of the item, packaging and shipping label. Keep all packaging until we respond.
What is the return window?
Eligible unused items may be requested for return within 30 days after delivery. Authorization and original packaging are required. See the full Returns & Refunds Policy.
Are product colors and measurements exact?
We work to display them accurately, but screens, lighting, natural materials and production can create slight variation. Dimensions may vary within normal tolerances.
How should I care for my purchase?
Follow the product page and our Care Guide. When uncertain, hand wash gently, avoid abrasive cleaners and prevent sudden temperature changes.
Is checkout secure?
Checkout uses secure connections and established payment providers. Full card details are processed by payment providers rather than stored in full by Aspiracove.
How can I contact you?
Email info@aspiracove.com. We aim to reply within 1–2 business days, Monday through Friday.