Returns & Refunds

Customer care

Returns & Refunds

Last updated: July 29, 2026

Eligible returns must be requested within 30 days after delivery. Authorization is required before mailing anything back.

Return windowRequest within 30 daysUnused and in original packagingProof of purchase required

1. Eligibility

Merchandise must be unused, unwashed, undamaged and resalable with original packaging, inserts, labels and accessories. Proof of purchase is required. Handling needed to assess an item is acceptable, but use beyond that may reduce a refund where permitted by law.

2. Start a return

Email info@aspiracove.com with the order number, item, quantity and reason. Wait for authorization and instructions. Unauthorized or cash-on-delivery returns may be refused.

3. Non-returnable items

Unless defective or required by law, final-sale items, gift cards, personalized goods, used food-contact products, items damaged through misuse and products missing original components cannot be returned.

4. Return shipping

Customers pay return shipping for preference-based returns and should use a trackable service. The sender bears risk until delivery. If we sent the wrong item or it arrived defective or damaged, we will provide an appropriate remedy and return instructions at our expense when needed.

5. Inspection and refunds

Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Banks may need another 5–10 business days. Original shipping is not refundable on preference-based returns unless required by law.

6. Exchanges

Direct exchanges are not guaranteed because inventory changes. Return the eligible item and place a new order, or contact us first if the original item was damaged or incorrect.

7. Cancellations

Contact us immediately. We will try to cancel orders that have not entered fulfillment, but cannot guarantee cancellation. Shipped orders follow this return policy.

8. Damaged, defective or incorrect items

Notify us within 7 days. Include photos of the product, packaging and shipping label, and keep everything until we respond. We may repair, replace or refund depending on stock and circumstances.

9. Partial or rejected refunds

Missing packaging, signs of use or customer-caused damage may result in a partial refund or rejection. We will contact you before taking action where practical.

10. Statutory rights

This policy does not limit non-waivable consumer rights. If local law provides a longer period or mandatory remedy, that law applies.