Shipping Policy

Customer care

Shipping Policy

Last updated: July 29, 2026

This policy explains processing, delivery estimates, tracking, address changes, customs charges and parcel claims.

At a glanceProcessing: 1–3 business daysStandard shipping: $9.95 where offeredDelivery timing appears at checkout

1. Order processing

Orders are normally prepared within 1–3 business days after payment authorization. Business days are Monday through Friday and exclude public holidays. Promotions, severe weather or unusually high order volume may extend processing. An order confirmation is not a shipping confirmation.

2. Rates and delivery estimates

Available services, charges and estimated delivery windows are shown before payment. Standard shipping is $9.95 where that service is available. Delivery estimates begin when the carrier accepts the parcel and are not guaranteed unless expressly stated.

3. Destinations

We ship only to destinations offered at checkout. If a country, territory or postal code cannot be selected, we cannot currently ship there. Freight-forwarding addresses require written approval before purchase.

4. Tracking

When available, tracking is sent to the checkout email. Carrier scans can take up to 48 hours to appear. If marked delivered, first check safe locations, household members and building staff.

5. Address changes and undeliverable parcels

Email info@aspiracove.com immediately if an address is incorrect. Changes are not guaranteed after processing begins. Parcels returned because of an incomplete, refused or undeliverable address may be refunded for merchandise after receipt, less original shipping and carrier return fees, unless prohibited by law.

6. Duties and taxes

For cross-border orders, the recipient is responsible for import duties, taxes, brokerage and customs charges unless checkout states they are included. We cannot declare an inaccurate value or mark a commercial order as a gift.

7. Delays and lost parcels

If tracking has not updated for 7 consecutive days, or the estimate has passed by 5 business days, contact us. Claims must be submitted within 30 days after the estimated delivery date. Carrier delays caused by weather, customs, labor interruption or events outside our control may extend delivery.

8. Damage or missing items

Contact us within 7 days of delivery with your order number and photos of the item, inner packaging, outer carton and label. Keep all packaging until the claim is resolved. Depending on stock and the circumstances, we may replace, refund or offer another appropriate remedy.

9. Split shipments

Items may ship separately and arrive on different days. You will not be charged extra solely because we split a shipment.

10. Contact

Email shipping questions to info@aspiracove.com.